Cancellation & Rescheduling Policy
Last Updated Date: July 2026
Mac Imagery ("Mac Imagery", "we", "our" or "us")
We understand that plans can change.
This Cancellation & Rescheduling Policy outlines our general approach to cancellations and rescheduling of photography services.
It should be read together with your applicable Client Agreement, which may contain additional service-specific terms.
If you need to cancel your photography session, please notify Mac Imagery as soon as possible.
- Cancellations made with at least 48 hours' notice may have any booking fee or payments treated in accordance with your Client Agreement.
- Cancellations made with less than 48 hours' notice may result in the booking fee being retained to cover the reserved session time and preparation already undertaken.
- Where no notice is provided and the Client fails to attend the scheduled session, the booking may be treated as a "no-show", and any booking fee or payments may be forfeited unless otherwise agreed.
Mac Imagery will make every reasonable effort to accommodate requests to reschedule.
Rescheduling requests should be made as early as possible.
Where possible, one complimentary reschedule may be offered. Additional rescheduling requests may incur an administration fee or require a new booking fee, particularly where repeated changes affect business scheduling.
Clients are asked to arrive on time for their scheduled photography session.
Late arrival reduces the available photography time and may affect the variety and number of images delivered.
For afternoon and sunset sessions, where available natural light is limited, Mac Imagery reserves the right to reschedule the session if a late arrival significantly impacts the ability to complete the session to the expected professional standard.
Outdoor photography sessions are subject to suitable weather conditions.
Where severe weather, unsafe conditions or poor lighting are likely to compromise the quality or safety of the session, Mac Imagery may postpone the session and arrange an alternative date at no additional charge.
The decision to postpone due to weather rests with Mac Imagery.
If Mac Imagery is unable to proceed with a scheduled session due to illness, injury, equipment failure, severe weather or circumstances beyond reasonable control, every reasonable effort will be made to arrange a suitable alternative date.
If rescheduling is not possible, any monies paid for the affected photography session will be refunded in full unless otherwise agreed.
Where a session has been purchased using a gift voucher, any cancellation or rescheduling remains subject to the terms and expiry conditions of that gift voucher.
Nothing in this Cancellation & Rescheduling Policy excludes or limits any rights or remedies available under the Competition and Consumer Act 2010 (Cth) or the Australian Consumer Law.
If you need to cancel or reschedule your booking, please contact Mac Imagery as soon as possible.
Mac Imagery
Email: contact@macimagery.com.au