Refund Policy
Last Updated Date: July 2026
Mac Imagery ("Mac Imagery", "we", "our" or "us").
We are committed to providing high-quality photography services and products.
This Refund Policy outlines our general approach to refunds and should be read in conjunction with our Terms of Service, Online Store Policy and any applicable Client Agreement.
Booking fees and session fees are subject to the cancellation and rescheduling terms contained in the applicable Client Agreement.
Once photography services have been provided, refunds will not generally be available where the Client changes their mind or is dissatisfied with matters that are consistent with the Photographer's artistic style, which the Client has reviewed prior to booking.
Due to the nature of digital products, digital image downloads, digital licences and other downloadable content cannot be returned or refunded once access has been provided, except where required by Australian law.
Professional photographic prints, framed artwork, albums, wall art and other custom-made products are manufactured specifically to each order.
For this reason, refunds or exchanges are not available for change of mind.
If a product arrives damaged, defective or materially different from the product ordered, please contact Mac Imagery within 7 days of receiving your order so that we can work with our professional print laboratory to repair, replace or otherwise resolve the issue.
Nothing in this Refund Policy excludes or limits your rights under the Competition and Consumer Act 2010 (Cth), including the consumer guarantees provided under the Australian Consumer Law.
Where required by law, Mac Imagery will provide an appropriate remedy, which may include a repair, replacement or refund.
If you have any questions regarding this Refund Policy, please contact:
Mac Imagery
Email: contact@macimagery.com.au